Governance

How we Add Hope with integrity

Add Hope’s governance framework balances accountability with growth, ensuring every R2 donation reaches hungry children through transparent, ethical operations. The KFC Social Responsibility Trust oversees customer donations and KFC contributions through rigorous partner vetting, KPMG audits and independent reviews.

Who runs Add Hope?

Add Hope is run by the KFC Social Responsibility Trust, a registered public benefit organisation. The trust is governed by a board of trustees who meet at least three times a year. The current board comprises two KFC executives and two franchisees.

The trustees are supported by the KFC social impact team, which is responsible for the day-to-day operational administration of the trust. The team’s tasks include administering the budget, aligning programmes to the social impact policy and strategy, and overseeing development, implementation and monitoring of all social impact initiatives administered through the trust. The social impact team makes recommendations to the trustees on the funding of initiatives.

Does the KFC Social Responsibility Trust have staff?

Add Hope’s daily operations are run by four staff members: a social purpose lead, a finance and compliance manager, an operations manager and an administrator.
The trust employs experienced social impact consultants as advisers.

They conduct annual reviews of partners, assessing the outcomes and risks of Add Hope funding, its social impact and sustainability, and the effectiveness of the programme’s monitoring and evaluation framework.

The input of independent experts is important in supporting and enhancing the programme’s effectiveness, impact and integrity. Add Hope’s systems and controls are fundamental in ensuring that contributions from KFC and its customers are applied in line with the objective of combating childhood hunger and malnutrition.

How are strategic decisions made between trust meetings?

The social impact team supports the trustees by overseeing the social impact vision and strategy. Between trust meetings, matters needing strategic decisions are submitted to the trustees with recommendations for oversight and approval.

How does the Trust manage its money?

The trust receives, oversees and distributes money from in-store R2 donations, KFC and online contributions. Its financial year runs from 1 March to 28 February and it is independently audited by appointed auditors (currently KPMG).

The trust maintains reserves to ensure that feeding can be sustained in the event of an unexpected interruption in donations (for example the 2020 Covid-19 pandemic). These reserves, which are fully funded by KFC, are invested in unit trusts.

In 2024, training, consulting, salaries and general expenses totalled only
4.8%
of the trust’s income.

All trust costs are funded by the KFC contribution and no R2 donations are used to run the trust.

How is fraud 
prevention 
handled?

The trust manages fraud prevention through strict governance, transparent financial controls and regular oversight.
This includes:
  • Segregation of duties so no single person controls all parts of a transaction.
  • Regular audits (internal and external) to detect and prevent irregularities.
  • A whistleblowing channel for anonymous reporting.
  • Continuous training and awareness for trustees, staff and partners.
  • Clear guardrails and protocols that govern beneficiary decisions and activities.

All suspected incidents are investigated promptly, with findings reported to the trustees and appropriate action taken when necessary.

What are Add Hope’s nutritional standards?

The nutritional value of each plate of food served by partners is carefully considered. Meals are designed to be nourishing, culturally relevant, age-appropriate and cost-effective.

Each meal is also designed to support children’s cognitive, physical, social and psychological development.

Most partners receive advice from a nutritionist on creating budget-friendly menus, and Add Hope provides training so partners understand the science behind nutrition.

As part of the funding application and reapplication process, beneficiary partners are required to submit two-week rotating menus. This forms part of Add Hope’s due diligence to ensure children in early childhood development centres receive balanced, nutritious meals.

Annual review of menus

Menus are reviewed annually and assessed against the South African Department of Health’s standards and guidelines for children’s menus, ensuring alignment with food-based standards for early childhood centres and schools. Meals must include appropriate portions of carbohydrates, proteins, vegetables, fruits, dairy and water, while limiting sugar, salt and unhealthy fats. Beneficiary partners should ensure that centres provide at least one third of children’s daily nutritional needs.

During review visits to feeding centres, submitted menus are cross-checked against meals served to ensure compliance, age-appropriate portion sizes and consistent delivery. Add Hope also assesses efforts to accommodate special dietary needs or restrictions to ensure no child skips meals. And it makes sure feeding centres are aware of children’s food allergies.

What are Add Hope’s operational standards?

Add Hope’s operational standards are a set of guidelines and expectations that ensure funded partners deliver safe, nutritious meals to children in a way that is ethical, efficient and accountable. These standards are aligned with Add Hope’s funding principles, national guidelines and best practices across South Africa.
Add Hope considers beneficiary partners that:
  • Serve nutritious meals to children in need.
  • Operate in vulnerable communities.
  • Support children primarily in the early childhood (ages 0–6) and schoolgoing age groups (up to age 18).
  • Demonstrate accountability, transparency and effective use of funds.
  • Align with Add Hope’s mission to fight hunger and support child development.
Add Hope requires the following from partners to ensure compliance:
  • Food safety and hygiene: Safe storage, handling and preparation of food to prevent contamination.
  • Record-keeping: Accurate records of meals served, stock usage and spending.
  • Staff and volunteer training: Ensuring all personnel understand safety, compliance and reporting requirements.
  • Site standards: Clean, safe, child-friendly environments for meal preparation and service.
  • Procurement procedures: Ethical sourcing, local buying where possible, and cost efficiency.
  • Monitoring and evaluation: Regular reviews, site visits and audits, including external reviews by an independent auditor.
  • Governance: Adherence to legal, contractual and policy requirements.
  • Community engagement: Respectful, inclusive relationships with children, families and stakeholders.

Are there governance bottlenecks that limit growth?

No. The existing governance framework has been established to promote efficiency and is intended to provide a robust foundation for ethical and effective operations while also promoting growth, agility and suitable reaction for each community’s reality.

What governance challenges have emerged over 16 years?

  • Maintaining accountability across more than 120 partners and more than 3,300 feeding centres requires rigorous monitoring and reporting systems.
  • Ensuring meaningful presence and participation from marginalised communities is essential but resource intensive.
  • Transparency is vital for maintaining public trust and confidence, yet it can be difficult to maintain – especially when ensuring that financial flows, operational decisions and partnership decisions are visible and open to scrutiny.
  • Fluctuating donor contributions can undermine project planning.
  • There is a need for ongoing capacity building among partners to adapt to changing circumstances.
  • Resilience must be built into operations so they can withstand external shocks.
  • Conducting regular audits and reviews of programme activities for an expansive partner network.
  • Continued review of the reporting systems is required to ensure that we continue evolving the due diligence and governance is always designed for risk mitigation and responsible management of the systems.
  • Maintaining accountability across more than 120 partners and more than 3,300 feeding centres requires rigorous monitoring and reporting systems.
  • Ensuring meaningful presence and participation from marginalised communities is essential but resource intensive.
  • Transparency is vital for maintaining public trust and confidence, yet it can be difficult to maintain – especially when ensuring that financial flows, operational decisions and partnership decisions are visible and open to scrutiny.
  • Fluctuating donor contributions can undermine project planning.
  • There is a need for ongoing capacity building among partners to adapt to changing circumstances.
  • Resilience must be built into operations so they can withstand external shocks.
  • Conducting regular audits and reviews of programme activities for an expansive partner network.
  • Continued review of the reporting systems is required to ensure that we continue evolving the due diligence and governance is always designed for risk mitigation and responsible management of the systems.
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